Return Policy

Dear Customer,

Our return policy allows for a 30-day period during which you can request a return starting from the date you receive your order.

We kindly ask you to carefully inspect the item upon delivery and contact us immediately if you notice any defects, damage, or if you receive the wrong item.

All our products are made using a "print on demand" production model, meaning that each item is created exclusively after the order is placed. This approach eliminates mass production, reduces waste and environmental impact, and allows us to offer unique, personalized items, aligned with our commitment to sustainability and environmental responsibility.

Due to this production method, each item is custom-made for the customer. This means that the product is personalized and intended exclusively for the final consumer, without the possibility of being resold or assigned to other consumers. Such products are regulated by European legislation (Directive 2011/83/EU), which acknowledges the specific nature of personalized items and the limitations related to their return management.

If there are any issues with your order, such as defects, damages, or errors in the production of the item, we kindly ask you to contact us within 30 days of receiving the product, providing a description of the issue and, if possible, photographic documentation.

To initiate a return process, please contact us via email at info@belpaese.store. Returns should be sent to the following address:
Via Po 22, Rome, RM, 00198, Italy, addressed to Belpaese SRL.

Please note that items returned without prior authorization will not be accepted.

For any questions or further clarification about returns, feel free to contact us at info@belpaese.store.

We appreciate your support in choosing a more responsible and environmentally conscious production model.

The Belpaese Team